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Temps plein
Indéterminée
Selon profilDémarrage en Septembre 2026
Customer Success Manager – Trade Finance SaaS | 100% Remote, EU
Confidential Company
PME
La mission
Your responsibilities will include:
- Serve as the primary point of contact for a portfolio of strategic clients - corporates, banks and credit insurers - building strong relationships at both operational and executive levels.
- Deeply understand each client's business model, objectives and success criteria, and translate these into actionable success plans.
- Conduct regular business reviews and feedback sessions to track progress and represent the customer's voice internally.
- Lead the end-to-end onboarding process for new clients, from pre-contractual alignment through go-live, ensuring a smooth and timely implementation.
- Deliver or coordinate user training sessions, webinars and enablement sessions tailored to different stakeholder groups.
- Coordinate legal and pre-contractual requirements in close collaboration with sales, legal and operations.
- Drive platform adoption by proactively identifying obstacles, proposing solutions and guiding clients toward best practices.
- Monitor client health, identify risks (low adoption, organisational change) and execute mitigation plans to protect renewals and reduce churn.
- Identify upsell and cross-sell opportunities and collaborate with Sales to scope and close additional business.
- Act as the voice of the customer toward product management, aggregating feedback and requirements to improve the platform.
- Collaborate with support to ensure efficient issue resolution and translate recurring problems into structural improvements.
- Contribute to internal projects improving Customer Success processes, tooling and methods.
What they can offer:
- 100% remote work within the EU, with flexible and self-managed working hours.
- Full-time or part-time engagement (min. 30h/week).
- Workation-friendly culture: work from different locations across Europe.
- High autonomy, flat hierarchies and direct reporting to senior management.
- A key role in a rapidly scaling, internationally recognised fintech backed by a major European financial infrastructure group.
The profile they're looking for:
- EU resident, with several years of experience in a client-facing role - customer success, key account management, consulting or product management - in a B2B environment; SaaS, fintech or trade finance exposure is a strong advantage.
- Proven track record managing complex client relationships and coordinating cross-functional teams to deliver outcomes.
- Near-native Polish, Czech or Slovak (min. C1) - mandatory; fluent business English required (min. B2); German or French at B2+ is a strong advantage.
- Proficient with CRM tools and Microsoft 365 (Outlook, Teams, Excel, PowerPoint).
- Independent, structured and solution-oriented, with strong communication skills and a high degree of ownership.
Processus d'embauche
- A first phone call with a recruiter from Eiquem
- A video interview with your future manager
- A video interview with another team member for cultural fit
Entreprise
Our client is a young and innovative FinTech with the mission to fully digitize domestic and international guarantee management and transform the trade finance industry, in Germany and worldwide. They are leading the digitization of guarantees and help their customers to accelerate in this domain.
As an expert in trade finance and software development, our client has built their guarantee management platform with 16 leading national and international corporate and financial partners since 2018. Today, leading companies use this solution as a comprehensive financial connection tool to a constantly growing number of financial institutions and credit insurers for the creation, processing and secure storage of digital guarantees and sureties.
Cette offre est gérée par Eiquem pour le compte de Confidential Company.
Cette offre est gérée par Marie pour le compte Confidential Company. Marie te contactera pour valider ta candidature et/ou te proposer d'autres offres adaptées à ton profil.
